Terms and Conditions
Privacy Policy
At Options in Education Pty Ltd trading as Access Education (ABN 57 067 299 389) we value your privacy and understand the importance of maintaining confidentiality of your personal information.
We adhere to the Privacy Act 1988, as amended by the Privacy Amendment (Private Sector) Act 2000 and have a firm commitment to protecting your privacy. This Privacy Policy outlines our information handling practices, covering issues such as:
- collection of your personal information
- use and disclosure of your personal information
- direct marketing
- our duty of confidentiality
- your consent
- quality of your personal information
- access to your personal information
- security of your personal information
- how to contact us
Collection of your personal information
Generally, we collect personal information directly from you when you deal with us in person, over the telephone, via email or via our website. The nature of personal information collected and maintained by us generally comprises information such as your name and contact details (including your postal address and telephone and email details) and, for VCE students, your current stage and place of education.
Use and disclosure of your personal information
Your personal information is collected for the purposes of providing you with the educational services requested and/or booked by you (or on your behalf) and to service our relationship with you. We may use your personal information to facilitate these purposes and for related purposes such as:
- internal administration;
- marketing of other Access Education/Options in Education services and programs; and
- to assist us to identify and inform you of activities conducted by us that may be of interest to you.
We will use reasonable endeavours to prevent the disclosure of your personal information except to the extent:
- indicated at the time you supply information to us; or
- expressly permitted under any agreement with you; or
- required for performance by us of our activities for you; or
- that in the event of emergent circumstances an Options in Education staff member considers it advisable to disclose your personal information to a responsible person or organisation in the interest of your health or safety; or
- required under compulsion of law or provided in cooperation with any government authority; or
- where it is already publicly available or it is disclosed by us in a manner that does not readily permit identification of information specifically relating to you.
Direct marketing use of your personal information
We undertake not to supply your personal information to any individual or entity outside Options in Education Pty Ltd. Your personal information may be shared among the entities operated by Options in Education. We may make use of your contact details to undertake the delivery of marketing and other materials on behalf of third parties but only in circumstances where your personal information remains confidential to Options in Education e.g. by way of including brochures or other inserts in Options in Education mailings.
Your consent
If you do not consent to your personal information being handled in accordance with the provisions of this policy please advise us at the earliest possible opportunity. Options in Education may not be able to supply you with its services if your personal information cannot be recorded and utilised as set out here.
Quality of your personal information
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date at the time of collecting or using the information. If you learn that personal information we hold about you is inaccurate, incomplete or out-of-date, you should contact us. We will promptly update information that is inaccurate, incomplete or out of date.
Access to your personal information
You should contact us if you wish to find out what personal information we hold about you. We will need to verify your identity before giving you access.
Security of your personal information
Your personal information can only be accessed by Options in Education staff.
Your personal information may be stored in hardcopy documents or electronically.
We maintain locks and security systems over our premises. We maintain computer and network security over our computers and any data stored on external servers. For example, we use firewalls for the Internet and other security measures such as identification codes and passwords to control access to computer systems.
We will destroy personal information if it is no longer needed for the purposes for which we collected it; or for the purposes of meeting legal requirements. We will properly dispose of all hardcopy documents that contain personal information that is no longer needed. All electronic information that is no longer required will be deleted from our systems.
How to contact us
You can contact us by mail, telephone or email - the contact details for Access Education/Options in Education Pty Ltd are shown on our website and in our printed documents.
Booking and Refund Policy
At Options in Education Pty Ltd trading as Access Education (ABN 57 067 299 389) we are committed to providing quality educational services at fair prices and to achieving high levels of customer satisfaction.
We accept lecture bookings in accordance with our Terms & Conditions. Unless credit account arrangements have been established by the customer in advance all lecture bookings must be accompanied by full payment before they will be accepted. Schools wishing to make use of credit arrangements should provide an official Order Number to confirm the purchase.
Discount vouchers issued by Access Education cannot be used to further reduce the price of any already discounted ticket - eg group booking prices cannot be further discounted.
Any requests for refunds will be considered in accordance with our Terms & Conditions.
We recognise that on occasions customers who have booked for a lecture/s will subsequently not be able to attend those lecture/s. If lecture booking/s are cancelled prior to the advertised booking closing date for the particular program a refund, less our nominated processing fee, will be provided in the same form as the customer's payment was made (ie by refund to the credit card account if payment was by credit card). Refunds will be processed/issued within 5 working days of the provision of all information necessary to approve the refund and/or the return of any tickets or other materials provided to the customer in response to the booking.
Refunds are not available if booking/s are cancelled after the advertised booking closing date for the particular program. In exceptional circumstances and at our discretion we may allow such bookings to be transferred to another program. Processing fees may be applicable in such circumstances.
Where the cancellation of part of a group booking would result in the booking no longer meeting the requirements for the discounted group booking price any refund will be adjusted to reflect the payment of the single price for each of the remaining tickets in the booking.
We welcome all and any feedback from customers. If any customer believes that we have not provided the service/s for which they booked and paid for in accordance with our Booking & Refund Policy we will promptly investigate the complaint. If we believe that the complaint has substance we will, at our discretion, provide the customer with a replacement lecture booking, other educational resources or alternatively a partial or full refund, or a combination of those remedies.
How to contact us
You can contact us by mail, telephone or email - the contact details for Access Education/Options in Education Pty Ltd are shown on our website and in our printed documents.
Data Security Policy
At Options in Education Pty Ltd trading as Access Education (ABN 57 067 299 389) we understand the importance of maintaining confidentiality of your personal and payments information.
Pleases refer to our Privacy Policy for details of our information handling practices.
Security of On-Line Payments Data
All payments made for on-line transactions are processed externally of Access Education via the ‘NAB Transact' secure payments processing site operated by the National Australia Bank. Access Education staff do not have access to any credit card details used in such payments.
The 'NAB Transact' payments processing site operates at very high levels of data security in accordance with the National Australia Bank's security policies.
Security of your personal information held by Access Education
Your personal information can only be accessed by Access Education staff.
Your personal information may be stored in hardcopy documents or electronically.
We maintain locks and security systems over our premises. We maintain computer and network security over our computers and any data stored on external servers. For example, we use firewalls for the Internet and other security measures such as identification codes and passwords to control access to computer systems.
We will destroy personal information if it is no longer needed for the purposes for which we collected it; or for the purposes of meeting legal requirements. We will properly dispose of all hardcopy documents that contain personal information that is no longer needed. All electronic information that is no longer required will be deleted from our systems.